Universidad Bolivariana del Ecuador
Bienvenidos al repositorio digital de la Universidad Bolivariana del Ecuador
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- La comunidad GRADO reúne los trabajos de titulación de pregrado de la Universidad Bolivariana del Ecuador, garantizando su preservación y acceso abierto a través del CRAI.
- La comunidad POSTGRADO reúne los trabajos de titulación de maestría y programas de cuarto nivel de la Universidad Bolivariana del Ecuador, asegurando su preservación y acceso abierto en el repositorio institucional.
Recent Submissions
The use of Book Creator tool to improve their reading comprehension of A2 level students
(Universidad Bolivariana del Ecuador, 2024-09-09) Suquilanda Gaibor, Zoila Tamara; Fernández Jima, Marshory Alexandra; Guerrero Segura, Rodrigo Antonio
This research work deals with the use of the Book Creator tool to improve the reading comprehension of A2 level students. The general objective is to “Determine the effectiveness of the Book Creator tool in reading comprehension in A2 students of Unidad Educativa Diez de Agosto.” The methodology used was quantitative research, to quantify the impact of an adaptive learning platform on the ability of eighth grade students to extract factual information from narrative texts. The data collection instruments consisted of a pretest, posttest and a survey that were applied to 20 students to gather accurate information about Book Creator in relation to reading comprehension skills of A2 level students. The information obtained allowed us to analyze the results, among them, the activities through Book Creator improved reading comprehension in eighth grade students. A significant increase in the Mean was demonstrated in each of the dimensions. Additionally, by engaging in the creative process of constructing a book, students were able to develop a better appreciation for reading and content, which in turn may improve their ability to understand and retain what they read. Finally, it is concluded that the digital educational tool Book Creator was effective in improving reading comprehension. It was also demonstrated that it is a valuable platform to encourage creativity, while facilitating the creation of interactive electronic books and educational.
The use of role play to promote speaking skills in different contexts
(Universidad Bolivariana del Ecuador, 2024-05-21) Valarezo Tenesaca, Eder Xavier; Campoverde López, Johnny Segundo
This study focuses on research on the use of role plays as a pedagogical and therapeutic tool to improve oral skills in various contexts. The central problem addressed is the lack of effective oral communication skills in today's society, despite the crucial importance of this skill in education, career and everyday life. The purpose of this research is to examine how role-playing can address this problem and contribute to the development of strong oral skills. The research is developed in a diverse educational and therapeutic context, including students of different ages, professionals in work environments and people involved in therapies where oral communication is essential. The methodology combines theoretical and empirical approaches, including literature review, surveys, questionnaires and interviews. The results highlight the effectiveness of role-playing in improving oral skills, as well as the adaptability of this strategy to a variety of contexts. Participants perceive significant improvements in their ability to express themselves clearly, listen actively, and persuade others. The proposal suggests the broader incorporation of role plays in educational, work, and therapeutic programs, with specific adaptations for different groups and contexts. The findings underscore the importance of strengthening oral communication skills for personal and professional success and highlight the potential of role-playing as an effective tool to achieve this goal. this research has shed light on the vital role that role plays can play as a pedagogical and therapeutic tool to enhance oral communication skills in a diverse range of contexts. The study addressed the prevalent issue of inadequate oral communication abilities in today's society, despite the undeniable significance of this skill in education, career, and daily life. Through a combination of theoretical and empirical methods, the research demonstrated the effectiveness of role-playing in ameliorating oral skills and its adaptability to various settings.
The development of speaking skills using gamification strategies in the seventh graders
(Universidad Bolivariana del Ecuador, 2024-07-05) Ortiz Huera, Kevin Omar; Letamendi, Carmen
In the present time, students encounter innumerable challenges and different factors at the moment of developing a second language, such as English. Within this context, since many years ago, for non-native speakers, the most difficult skill to acquire and develop is speaking due to the different factors that do not allow them to develop their oral communication. For this reason, the main aim of this research is to determine if gamification strategies help students develop their speaking skills. The proposal is based on a mixed method, which combines quantitative and qualitative instruments that helped the investigator gather information and analyze the results after the application of the gamification strategies. Besides, the instruments helped to analyze the students´ deficiencies and find the most suitable gamification strategies to apply in the classroom. The participants in this study were students in the 7th grade at a rural institution. The results obtained in this project indicated that the use of gamification strategies improved the students' oral performance. Therefore, it is evident that the intervention helped these students to increase their vocabulary, improve their pronunciation, use the right grammar, improve their fluency, and, at the same time, improve their communication. Through the combination of quantitative and qualitative methods and instruments, it is concluded that gamification strategies positively affect the development of speaking skills inside the classroom. The investigation proved that the main objective was carried out since it was determined that students developed their speaking performance with the use of gamification strategies.
Implementing Task-Based Approach to improve speaking skills in first year of B.G.U
(Universidad Bolivariana del Ecuador, 2024-10-07) Olmedo Carrión, María Genoveva; Torres Berrú, Oscar Carmelino; Letamendi, Carmen
As students mostly lack the foundation in communication skills due to motivation; this study looks for the effectiveness of the task-based approach (TBA) in laying a solid foundation and motivating 1st year BGU students to improve their communication skills at a high school. It aims to evaluate if TBA can improve the speaking skills of pre-intermediate English students through the application of tasks which demand collaborative, and interactive actions. A pre-test and post-test measurement design assesses oral language skills before and after the TBA intervention, focusing on fluency, accuracy, and pronunciation. Qualitative data is collected from classroom observations, student interviews, and focused groups to assess student engagement. and the effectiveness of the TBA approach. The results show that the quantitative analysis depicts significant improvements in the three areas of oral language skills measured after the TBA intervention. Qualitative data corroborates these findings in showing increased engagement, collaboration, and students' confidence in speaking English. Students reported that they were more motivated to participate in speaking activities and showed a greater willingness to communicate in the target language. Overall, this study provides strong evidence that TBA is effective in building a solid foundation at motivating pre-intermediate students to take on communication skills. This study supports the effectiveness of task-based language teaching in improving the speaking skills of A1-level students. These findings suggest that activity-based language teaching can be an alternative to traditional grammar teaching to assist language learners' communication skills and provide a strong foundation for further language development.
Plan estratégico para el fortalecimiento de la experiencia del cliente en CustodiaSeg, bróker de seguros, Ecuador
(Tesla Revista Científica, 2026-01-09) Caicedo Mendoza, César Andrés; Araque Paucar, Melany Vanessa; Cabrera Álvarez, Elia Natividad; Reigosa Lara, Alejandro
La experiencia del cliente constituye un factor estratégico en contextos competitivos, donde
la confianza y la calidad del servicio influyen directamente en la fidelización. En Ecuador,
CustodiaSeg presenta oportunidades de mejora debido a la falta de protocolos estandarizados
y mecanismos formales para evaluar su servicio. El estudio tuvo como propósito diseñar un
plan estratégico para fortalecer la experiencia del cliente mediante la aplicación del modelo
SERVQUAL como herramienta diagnóstica. Se empleó un enfoque mixto, con diseño no
experimental y alcance descriptivo, aplicando encuestas SERVQUAL a clientes y un análisis
FODA al personal administrativo, complementados con entrevistas semiestructuradas. Los
hallazgos se integraron en un Cuadro de Mando Integral (CMI) para orientar la formulación
estratégica. Los resultados evidenciaron una alta satisfacción general, aunque con mayores
brechas en capacidad de respuesta, tangibilidad y fiabilidad; El análisis FODA sugiere que
estas brechas podrían estar asociadas a procesos operativos lentos, limitaciones tecnológicas
y falta de estandarización y coordinación. El diagnóstico integrado priorizó una Estrategia
de Reorientación (DO), orientando un plan enfocado en modernización tecnológica,
estandarización de procesos y fortalecimiento de competencias digitales, articulando las
capacidades humanas con la agilidad que exige el entorno organizacional y competitivo.
Palabras Clave: Calidad del servicio; Cuadro de Mando Integral (CMI); Experiencia del
cliente; Planificación estratégica; SERVQUAL.